Moving house is exciting, but it also carries certain risks—especially when it comes to protecting your furniture and belongings. At All Purpose Removals, we believe in transparency. That’s why we want to help you understand how liability works during your move, and how using professional packing and unpacking services can significantly reduce the risk of damage or loss.
Whether you’re moving locally in Brisbane, the Gold Coast, or further across Queensland, understanding your responsibilities—and ours—can help you plan a smooth, stress-free relocation.
When Are We Liable for Loss or Damage?
Our terms of service clearly outline when All Purpose Removals can and cannot be held responsible for damage or loss. This depends on whether your move is personal or business-related:
1. For Private (Household) Furniture Removals
If you’re moving home (not as part of a business), the Australian Consumer Law applies. This means:
- We guarantee our services will be provided with due care and skill.
- We’re liable for loss or damage caused by our negligence or failure to meet our conditions.
- However, we’re not responsible for loss or damage caused by factors outside our control, such as improper packing by you or third parties, vibration during transport, or natural wear and tear.
Importantly, if you pack your items yourself, we are not liable for damage caused by incorrect or inadequate packing.
2. For Business Removals
For moves related to your business or profession:
- We’re liable for damage or loss only if it’s caused by our negligence or wilful misconduct.
- Certain goods, like electronics or musical instruments, are naturally more prone to damage and are only covered if physical, external damage can be proven as caused by us.
- Our liability is limited to $500 per item or package, and $10,000 per transaction.
Additionally, we’re not responsible for issues caused by force majeure events (e.g. storms), inherent defects in your goods, or damage from contamination, mould, or vermin.
How Can You Reduce the Risk of Damage?
While no move is entirely risk-free, professional support can significantly minimise potential problems. Here’s how you can protect your belongings:
1. Choose Professional Packing and Unpacking Services
One of the most common causes of damage is incorrect or rushed packing. Many customers assume DIY packing saves money, but poor packing leaves your belongings vulnerable.
At All Purpose Removals, we offer expert moving packing and unpacking services to ensure your items are properly wrapped, packed, and secured for safe transport.
Our options include:
- Removalist Assisted Unpack
Our team unpacks your items onto benchtops and surfaces, removing packing materials to eliminate clutter. This package is perfect for kitchens or partial unpacking needs. - Full Valet Unpack
For a truly hassle-free move, our valet service handles every detail. We unpack, set up rooms, make beds, and ensure your new home feels move-in ready by the end of the day.
Using professional removalists who pack and unpack not only reduces the risk of damage but saves you significant time and stress.
2. Make an Inventory or Moving Checklist
Before your move, create a detailed list of all items you’re taking. This helps keep track of your belongings and provides a clear reference in case any issues arise.
3. Consider Short or Long-Term Storage
Not everything needs to move with you on day one. Renting secure storage solutions for excess or valuable items can reduce clutter during your move and safeguard belongings until you’re ready for them. At All Purpose Removals, we offer short-term and long-term storage options, suitable for both residential and commercial customers.
Why Professional Packing Matters
Opting for movers who pack and unpack can help prevent:
- Breakage due to improper wrapping
- Damage during transport from overfilled boxes
- Loss of small items during the moving process
With professional packing and unpacking moving services, every item is handled with care, using appropriate materials and techniques.
Protect Your Move with All Purpose Removals
At All Purpose Removals, we’re committed to providing quality service while being transparent about your rights and our responsibilities. By choosing our packing and unpacking services and following expert advice, you’ll significantly reduce the risk of damage—and enjoy a smoother, stress-free move.
Contact All Purpose Removals today to learn more about our professional packing, unpacking, and secure storage options across Brisbane, the Gold Coast and Queensland.
Quick Checklist to Protect Your Belongings
- Book professional pack and unpack movers
- Keep a detailed inventory of your belongings
- Use professional-grade packing materials
- Rent short or long-term storage if needed
- Avoid DIY packing to limit liability risks
Let our experienced team help you move with confidence.